Revolutionizing Takeout: DoorDash Introduces AI-Powered Voice Ordering System
- 2023-08-29 10:50
DoorDash, a leading company in the food delivery business, is all set to redefine the industry landscape. On Monday, they announced a new, state-of-the-art service that is truly the first of its kind in the restaurant industry. They are introducing an innovative AI-powered voice-ordering technology. This smart system is designed to answer all incoming calls to the restaurants, reducing potential revenue losses and boosting sales.
Recent studies by DoorDash reveal that while 20% of customers prefer calling restaurants for takeout orders, half of these calls remain unanswered. This paints a picture of needlessly lost revenue opportunities. The newly launched system, according to DoorDash, will cover this gap in communication, ensuring restaurants capture every single order while delighting customers with faster and more efficient service.
This advanced system will deliver a two-fold advantage. For restaurateurs, the technology will facilitate the capture of previously missed customer calls. More than just answering calls, it will give personalized recommendations to customers, thereby driving up sales. On the customer's end, it will lead to seamless ordering experiences, with customer calls being attended promptly and personalized suggestions to enhance their meal.
A distinguishing feature of this system is how it blends AI with live agents. During busy restaurant peak periods, instead of customers being held up, the AI will step in to manage calls, freeing the restaurant team to focus on in-store clients. Live agents, meanwhile, stand ready to step in at any time to support customer needs. As a result, ensure that calls are never missed and wait times are significantly reduced.
In conclusion, DoorDash’s new AI technology is set to be a game-changer. As they push forward to meet customer demands and elevate their dining experience on all fronts, they make the online ordering process a smooth sailing experience for both restaurants and their customers. By balancing AI with human support and tapping into the potential of phone orders, they reshape the future of the restaurant sector, driving growth and enhancing customer experience.